FAQ

1. How long does shipping take to the USA?
We process orders within 1-3 business days. Once shipped, delivery times vary:

  • Standard Shipping: 5-10 business days

  • Expedited Shipping (Available at checkout): 2-5 business days
    You will receive a tracking number via email once your order ships. Delivery times are estimates and may be affected by weather, carrier issues, or incorrect addresses.

2. What are your shipping costs?
Shipping costs are calculated at checkout based on your delivery address and package weight. We offer free standard shipping on orders over [e.g., $50] within the contiguous USA.

3. Do you ship outside the contiguous USA?
We currently only ship to addresses within the contiguous 48 United States.

4. What types of picnic mats do you offer?



Type Material Best For Features
Waterproof Picnic Mats Polyester, PEVA, foam Damp grass, beaches Waterproof backing, easy-clean surface
Insulated Picnic Mats Polyester with foam insulation Keeping food cool/warm Thermal layer, often with carrying strap
Foldable Picnic Mats Polyester, fleece Easy transport Compact fold, carry handle
Large Family Mats Oxford fabric, waterproof Groups, families Generous size, multiple seating
Backpack Picnic Mats Nylon, polyester Hiking, travel Folds into backpack-style carrier

Specifications:

  • Size: Various dimensions available (e.g., 59" x 59", 79" x 79")

  • Care: Wipe clean with damp cloth; some are machine washable (check label)

  • Weight: Lightweight, typically 1-3 lbs

5. What types of portable tableware do you offer?



Type Material Best For Features Care
Portable Dinnerware Sets BPA-free plastic, melamine Camping, picnics Plates, bowls, cups, utensils in carrying case Dishwasher safe (top rack)
Collapsible Tableware Silicone, plastic Space-saving travel Collapsible cups, bowls, containers Dishwasher safe
Bamboo Tableware Bamboo fiber Eco-friendly dining Lightweight, biodegradable options Hand wash recommended
Stainless Steel Sets Stainless steel Durability, outdoor use Rust-resistant, durable Dishwasher safe
Kids' Portable Sets BPA-free plastic Children's meals Fun colors, spill-resistant features Dishwasher safe

Safety: All our portable tableware is BPA-free and complies with FDA food contact safety standards.

6. What is a thermal incubator (food warmer/cooler)?
A thermal incubator is a portable electric device designed to keep food at a safe temperature (either hot or cold) for several hours. It's perfect for:

  • Picnics and outdoor gatherings

  • Road trips and camping

  • Office lunches

  • Keeping baby food warm

  • Transporting meals to events

Key Features:

  • 12V DC and 110V AC compatibility (plugs into car cigarette lighter or standard wall outlet)

  • Adjustable thermostat for temperature control

  • Insulated interior for temperature retention

  • Cooling and heating functions (varies by model)

  • Capacity: Typically 4-20+ liters

7. How does a thermal incubator work?

  1. Pre-heat/cool: Plug in the unit and set desired temperature. Allow 30-60 minutes to reach temperature.

  2. Add Food: Place pre-heated or pre-chilled food inside.

  3. Maintain Temperature: The unit maintains the set temperature, keeping food hot (above 140°F) or cold (below 40°F) for hours .

  4. Transport: Unplug and transport; the insulated interior will continue to maintain temperature for some time.
    Important: Thermal incubators are designed to hold temperature, not to cook food or cool hot food rapidly .

8. How do I clean and maintain my picnic mat?

  • After Each Use: Shake off debris. Wipe clean with a damp cloth and mild soap. Allow to air dry completely before folding .

  • Machine Wash: Some mats are machine washable (check label). Use gentle cycle with cold water. Air dry or tumble dry low.

  • Storage: Store in a cool, dry place away from direct sunlight. Avoid folding in the same place repeatedly to prevent crease damage.

  • Stain Removal: Pre-treat stains with mild soap before washing.

9. How do I care for my thermal incubator?

  • Cleaning: Unplug before cleaning. Wipe interior and exterior with a damp cloth and mild soap. Never submerge in water .

  • Drying: Dry thoroughly before storing to prevent mold and odors.

  • Descaling: If used for hot liquids, descale occasionally with vinegar solution (follow manufacturer instructions).

  • Storage: Store with lid slightly open to allow air circulation and prevent odors.

  • Cord Care: Wrap cord loosely; do not kink or bend sharply.

10. Are the portable tableware and picnic mats safe for food contact?
Yes. All our portable tableware and picnic mats are manufactured to comply with FDA (Food and Drug Administration) safety standards for food contact . Materials are BPA-free and food-grade.

11. What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure digital payment methods.